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“Peter possesses a keen sense and insight for turning telecom services and products into customers and dollars. He is passionate about this industry, his work and the people he serves. Visit his site, read his blog and sign up for his newsletter at marketingideaguy.com and you will discover what makes Peter a sought after marketing consultant.”

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MVDDS for New Mexico Internet (Maybe)
NSP Strategist
Wednesday, 07 December 2011 06:30

So this is the press release. The correction is at the bottom.

ALBUQUERQUE CHOSEN AS FIRST COMMERCIAL U.S. SITE FOR NEW BROADBAND TECHNOLOGY ROLLOUT

Albuquerque is the first U.S. city selected to receive breakthrough, Internet connection technology that promises up to 50Mbs, wireless Internet speeds at very competitive pricing.

The technology is called Multi-Channel Video and Data Distribution Service (MVDDS) and is already operating in the UAE, Ireland, France, Vietnam, Greenland and Serbia.

The technology was developed by Florida based, MDS America. Deploying the technology in New Mexico is Agave Broadband, the exclusive licensee for New Mexico.

“This partnership with MDSA will provide the latest internet, high‐speed connectivity technology to the Albuquerque market and outlying areas,” said Les Matthews, Agave Broadband Director. “This is another step in our long‐term strategy to bring affordable, high‐speed connectivity to both commercial and residential users in Albuquerque, Santa Fe, and in parts of rural New Mexico.”

MVDDS uses patented and patent-pending technology to take advantage of a licensed broadcast spectrum owned by Agave partner, MDS America.

“We’ve successfully deployed this technology in many rural parts of the world,” said Kirk Kirkpatrick, MDS America, President and CEO. “The Albuquerque market provides an excellent opportunity to deploy in a combination of rural/urban markets containing a wide variety of climatic conditions. New Mexico is just the beginning of our roll-out of MVDDS technology into the United States.”

Agave recently acquired Cibola Internet Services, who had begun the preliminary discussions with MDS America. Lou Uttaro, Cibola’s owner, who had for many years been on the forefront of bringing innovative Internet services to New Mexico, will remain involved with Agave in deploying the MVDDS technology in the state.

Agave Broadband currently provides wireless broadband internet service to the East Mountains from Edgewood to Mountainair. The partnership with MDS America will allow expansion of the company’s current service offerings to many population centers in the State of New Mexico.

Now the correction and tech specs:

"I'm not sure I would call this "NEW BROADBAND TECHNOLOGY", 20 some years ago this technology was first developed."

This technology uses the DBS (Direct Broadcast Satellite) frequencies but at a terrestrial level.

It uses spectrum (US / FCC) in the 12.2 - 12.7 Ghz range.

The technology is UNI-DIRECTIONAL, in other words its a SEND TO SUBSCRIBER ONLY technology. [ME: like the original satellite broadband service.] The Internet is a BI-DIRECTIONAL technology, needing traffic in BOTH directions.

The primary use is to deploy multi-channel VIDEO via wireless and thus circumvent existing "Cable TV" franchise rules that municipalities presently have and are required by FCC.

The technology was initially developed in the mid 1980's and was known then as HyperCable.

In 2002, the FCC decided to hold a spectrum auction (Auction 53 and 63) for the land based use of the spectrum. The Albuquerque-Santa Fe market (Market ID MVD049) was granted on 7/26/2004. It EXPIRES on 7/26/2014. There is potential for renewal, if there is substantial service. The licensee has a requirement to provide substantial service within five years of the initial authorization grant. The initial authorization grant was on 7/26/2004. Add five years and you get 7/26/2009. [ME: missed by THAT much. So how come the spectrum didn't revert back to the FCC?]

Permissible Operations: MVDDS licensees may use this spectrum for any digital fixed non-broadcast service (broadcast services are intended for reception of the general public and not on a subscribership basis) including ONE-WAY direct-to-home/office wireless service. Licensees are permitted to provide ONE-WAY video programming and data services on a non-common carrier and/or on a common carrier basis. Mobile and aeronautical services are not authorized. Two-way services may be provided by using other spectrum or media for the return or upstream path.

So the licensee can use the service for ONE-WAY service and MUST NOT provide common carrier services. This could impact "VoIP / Voice" service offerings.

To deploy this technology Agave will need to deploy a DIFFERENT technology to get the packets from the subscriber BACK TO THE INTERNET. [ME: like a telephone modem :)] This can cause significant problems in actually achieving the bandwidth claimed.

Further, MDS Operations SHALL NOT partition or lease any portion of its license within the prior approval area, including Bernalillo County, Sandoval County. There do not appear to be any FCC approval records filed.

A few technical issues:

1. The licensee is permitted a SINGLE TRANSMITTER located at Sandia Park [35° 13' 01" North Lat. - 106° 27' 08" West Long] Since MDS Operations can only have a SINGLE TRANSMITTER, then is is a SHARED bandwidth system. The more customers they put on the system the less bandwidth will be available for each user.

2. The total amount of bandwidth will also be limited by the amount of bandwidth they can reliably get to the top of Sandia Peak. I do not believe there is FIBER at Sandia Peak. So they will have to use additional wireless technologies to get up to the peak. *** For 100 customers to get the 50Mb/s they will need to have 5000 Mb/s of uplink to Sandia (That's 5 Gbps) *** Unless they oversubscribe the system.

3. There is no "redundancy" in the system. If the single FCC authorized transmitter breaks, then all subscribers are DOWN.

4. Bandwidth will be limited by the latency and reliability of the back-channel technology deployed. Same problem that Satellite based systems have. The latency won't be quite as bad, but that really depends on the back-channel medium they use.

5. I suspect there will be NAT and other network address / routing issues that will cause certain Internet based applications to break or not work very well.

6. Assume they also deploy video on this technology (Video is/was the major driver of this technology), then the aggregate bandwidth available for "Internet" will be significantly less. A single HD video stream requires around 6 to 8 Mb/s, raw. That does NOT include the overhead of IP. So a 100 channel video service all in HD would need around 600 to 800 Mb/s of Bandwidth, in addition to the bandwidth consumed by Internet applications.

END

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Hiring a Leadership Team
NSP Strategist
Monday, 05 December 2011 10:31

The article is titled "How to create collaboration around a shared vision", but it is really about “How do you hire your leadership team?”

One response: “I hire my senior leadership members like I buy shoes for my kids, two sizes too big.”

Cbeyond's CEO writes, "You have to cultivate vision and purpose so your teams are moving in the same direction and are inspired to stretch in order to deliver results that go beyond expectations. Results are only one element. If you want to build relationships, listen effectively and create a place of integrity — it’s critical to have a shared vision for success."

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Almost 78M Subs
NSP Strategist
Friday, 02 December 2011 08:57

How many broadband subscribers are there? Who has most of them? Well 93% go to the top 18 ISP's which are ILEC's and MSO's, according to Benton.

"The eighteen largest cable and telephone providers of broadband services in the U.S. acquired about 635,000 net additional high-speed Internet subscribers in the third quarter of 2011, a new report from Leichtman Research Group, Inc. (LRG) finds......These top broadband providers, which have about 93% of the market, now account for over 77.8 million subscribers -- with cable companies having 43.6 million broadband subscribers, and telephone companies having 34.2 million subscribers.
Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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The 499 Applies to You Now
NSP Strategist
Tuesday, 29 November 2011 05:15

From the Law offices of Rini Coran, PC:

VoIP providers should be aware of changes to the FCC Form 499-A report and of a new December 31, 2011 deadline that will apply to some VoIP providers.

Form 499-A must be filed annually by most providers of telecommunications services and providers of interconnected VoIP service. In the past, only interconnected VoIP providers were required to file Form 499-A; however, the FCC recently incorporated changes from the Twenty-First Century Communications and Video Accessibility Act of 2010, which requires BOTH interconnected and non-interconnected VoIP providers to participate in and contribute to the Telecommunications Relay Services Fund. As a result, non-interconnected VoIP providers must file Form 499-A to register with the FCC by December 31, 2011.

More information is available in this Public Notice.

If anyone wants to outsource the FCC compliance work there are 3 choices:

Rini Coran.

Law Office of Kris Twomey

Compliance Solutions, Inc., who prepares and files the FCC 499A, Qs, FCC 477s, manages and pays monthly Fed USF (USAC) /TRS (Rhodes Sinon/.LNP (Neustar)/SOW (Neustar). Also, the annual CPNI and international traffic reports and other FCC returns.

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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SIP Client
NSP Strategist
Sunday, 27 November 2011 17:28

Do you need a web based SIP client? See this email thread here.

ZoIP

Phonefromhere.com has a good Java based one.

Phono works with Voxeo. See here too.

Open source from Google for Red5

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Scheduling and Reminder Services
NSP Strategist
Tuesday, 22 November 2011 07:32

Saw this cool service today for scheduling:

"The new Appointment Reminder module for PBXact and PBXtended is a unique way to automate appointment confirmations, cancellations and reschedules. By simply specifing numbers and names to be called PBXact will automatically call at specified times and allow recipients to confirm / cancel / reschedule appointments."

I think that this could be a killer app for small business, but I think that reminder service could also be a killer app. If the phone would ring or text me to remind me of an appointment, that would be cool. as it turns out Vision has that app with facebook integration.

This guy used Asterisk to do this.

It's not about the technology -- it's about how the tech can make businesses more productive or efficient. It's what the tech can enable!

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Stay in Front of Customers
NSP Strategist
Tuesday, 22 November 2011 06:17

According to Retail Active, the mystery shopping and brand audit company:

  • Repeat customers spend 33% more than new customers.
  • Referrals among repeat customers are 107% greater than non-customers.
  • It costs 6x more to sell something to a prospect than to sell that same thing to a customer.

It is important to stay in front of current customers for 5 reasons:

  1. Upsell them services. More bandwidth. Another phone. Managed router.
  2. Cross-sell them a servcie from a partner like backup.
  3. Get Referrals! Best way to get one is to give one!
  4. Get a Testimonial. Written, audio or video - or a recommendation on Yelp or LinkedIn.
  5. So that they don't leave you.

Why do customers leave you? Here are 4 reasons, but the largest percentage is #4.

  1. They felt your pricing was too high or unfair.
  2. They had an unresolved complaint.
  3. They took a competitors offer.
  4. They left because they felt you didn't care.

Stay in front of your customers while providing value.

To all my readers - and especially to my customers - Thank You! and Happy Thanksgiving!

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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