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“Peter possesses a keen sense and insight for turning telecom services and products into customers and dollars. He is passionate about this industry, his work and the people he serves. Visit his site, read his blog and sign up for his newsletter at marketingideaguy.com and you will discover what makes Peter a sought after marketing consultant.”

Cynthia de Lorenzi, CEO, Patriot Computer Group

Becoming an MSP
NSP Strategist
Monday, 31 October 2011 18:02

I have been at three shows recently that have urged Agents, VAR's and others to morph into an MSP (managed service provider). Last week in Atlanta, Presilient gave a presentation on making an MSP out of an Agent. Basically, data backup is the first service for an MSP to sell. There are many choices for vendors from Mozy, Carbonite to Qwest (who has been selling Hosted Storage for 3 years). Or you can DIY.

One way to sell data storage is through an assessment of storage goals, compliance, and best practices.

Presilient also offers monitoring of the hardware, LAN and WAN. MSP's utilize PSA software like Tigerpaw, Kaseya, ConnectWise and Zenith Infotech to offer monitoring is an MSP product.

MSP's are also offering hosted VoIP, SIP trunking, MPLS networking, conferencing, email (like MS Exchange) and software packages (Sharepoint and others) mainly to small to medium-sized business (SMB’s).

Migrating from a break/fix model to a maintenance contract is the key to the MSP business model. Who doesn't love MRR (monthly recurring revenue)?

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Usage Patterns
NSP Strategist
Monday, 31 October 2011 13:08

Dane @ Sonic.Net blogged about the Apple effect on his network, including a graph of the traffic spikes.

Connected Planet has an article that describes current network usage as seen through Sandvine's latest study.

Traffic is going up. Usage especially for video is increasing. People are bored and don't want to talk to other people, so they stare at the screen day and night watching bad TV and horrible movies. Metered plans be damned.

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Web Developer Versus Designer
NSP Strategist
Monday, 31 October 2011 06:42

If you are looking to re-do your website (and trust me, most of you should), you need to know the difference between a web developer and a web designer.

A web developer usually does coding and builds a site from the ground up. This is more than just CSS coding. Developers build web properties specifically for client specifications. So if you want someone to program your website, add forums, plug-ins and what-have-you, a web developer is for you.

If you just want a website made based on Wordpress or the like, then you want to hire a designer.

You need to think about some things first:

  • What is the website for? Static brochure or sales tool?
  • What do you want visitors to do?
  • How many services are you going to jam on the website?
  • How many items per menu? (Did you know there is a math formula for that?)
Remember the 8 second rule. In 8 seconds, the website and all plug-ins have to load plus the content (above the fold) has to be relevant to the person visiting or people bounce. (More on landing pages in the future.)
Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Are You a Tech Leader?
NSP Strategist
Monday, 31 October 2011 05:58

This morning the Tampa Bay Tech Forum hired a new executive director. Amid the hoopla, the PR is that Tampa has a new tech leader. No affront to the new CEO of TBTF, but if all it took to be a leader was a title Obama would be doing way better.

What does it take to be a tech leader? That's probably a question that HP asks itself every Board meeting. (HP needs to clean out its Board.) It's a question that Apple, Microsoft and Google work on daily. Not talk about - work on. Leaders act.

Are you a tech leader in your community?

You know how some of your customers call you about PC issues? They don't know where the demarc is. You are already perceived as a tech leader. You can take that steps further and become THE TECH LEADER.

In Sarasota, FL, there is an active group that spends its days working on ways to make the community more friendly for creatives, techies and startups. All the components work together - the Economic Development Council, the Chambers, City Hall, the county and the colleges. The end goal is a better community, more jobs, and cool people to hang with.

I'm not saying you have to go that far. You can volunteer tech time with a public charity for exposure. You can offer up your conference room for meetings for techies. You can sponsor coffee for tech meetings like VMware, Microsoft, graphic designers, etc. Create an intern program for the local tech college. These small things can have big results - like new employees, partners, services and customers.

In Tampa Bay, we have fractured micro-communities. Many never touch each other. It's pockets of techies. It's a tall order to be all things to all people. How does an organization like TBTF keep the 15 Board members happy while also catering to companies like IBM and Microsoft and startups? Tampa Bay has a lot of fingers in the technology pie - STARTEC, Gazelle Labs, WAVE, TBTF, two EDC's, High Tech Corridor, USF, 2 city halls and 2 county governments, BarCamp plus a number of meetups for creatives and techies. It is worse than herding rhinos as this St. Pete Times called it.

I muse about this issue this morning because I have been organizing the BarCamp community in Tampa Bay for 4 years now. When I think of Tech Leaders, I think about the folks in this town who are actually delivering on technology like Sean Davis and Daniel Scott. In New Orleans, one such tech leader is Chris Schultz. No one appointed them. They just went out and did it.

As with any initiative or product launch, the following questions have to be asked:

  • Who are we targeting?
  • Why should they buy from us?
  • What benefits can we provide?
  • What tactics are required to target them?
  • Where does the target get its information (Where to advertise)?

"There go the people. I must follow them for I am their leader. - Alexandre Ledru-Rollin

"The real leader has no need to lead-- he is content to point the way." - Henry Miller

"Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes." - Peter Drucker

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Louisiana Loses BB Money
NSP Strategist
Saturday, 29 October 2011 13:00

In yet another story about the Broadband Stimulus program going wrong, "The U.S. Department of Commerce has rescinded an $80 million grant awarded to Louisiana last year that would have expanded the reach of broadband Internet to rural and poor areas of the state." Read the rest on WXVT.

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Mobility Means Money
NSP Strategist
Monday, 24 October 2011 11:37

Technology is confusing to most folks. (Think blinking clock on VCR for years on end.) That's why you need to re-think your business as a Technology Advisor.

For example, have you ever been to a charity event that is manually taking charge cards? The line is long and getting antsy. Well, you could introduce that charity or chamber or non-profit to AIRCHARGE by Sprint* or any of these 11 for various mobile O/S.

There are a number of examples of ways that you can assist small businesses with acquiring and utilizing technology and advance your business doing it.

*I rep for Sprint and can pay you a referral fee on this stuff.

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Cellular Replacement of Landlines Set to Accelerate
NSP Strategist
Monday, 24 October 2011 11:19

VZW will start selling home LTE service in Q4, which it is trialing now. At the same time, VZ announced that no new FiOS builds would be happening (because it was a financial disaster).

Meanwhile, Sprint Biz360 rolled out a landline replacement called Sprint Phone Connect. Just $20 per month with a 2-year commit and a $50 port-in credit for your landline number.

This will likely accelerate landline replacement. Just what the ILEC's need.

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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