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“Peter possesses a keen sense and insight for turning telecom services and products into customers and dollars. He is passionate about this industry, his work and the people he serves. Visit his site, read his blog and sign up for his newsletter at marketingideaguy.com and you will discover what makes Peter a sought after marketing consultant.”

Cynthia de Lorenzi, CEO, Patriot Computer Group

Customer Service is Marketing
NSP Strategist
Friday, 27 August 2010 05:47
This is an excerpt of slides from my sales training for customer service reps. In the training, I go over the following concepts for either technicians or customer service reps: Marketing is Every Time You Touch a Customer or ProspectHow to Soft SellWhat is UpsellingWhat is a Customer. Customer Service is MarketingView more presentations from RAD-INFO, Inc. Webinar on Customer Service is

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