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“Peter possesses a keen sense and insight for turning telecom services and products into customers and dollars. He is passionate about this industry, his work and the people he serves. Visit his site, read his blog and sign up for his newsletter at marketingideaguy.com and you will discover what makes Peter a sought after marketing consultant.”

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What is an SLA?
NSP Strategist
Tuesday, 12 January 2010 19:14
What is an SLA? It is a Service Level Agreement. It a commitment by the carrier to certain performance levels. Most customers bu into it. Why?An SLA is NOT a guarantee of repair time or uptime. It is a performance agreement. If you catch the carrier outside the parameters of the terms of the agreement (like the circuit is down, not bouncing), you must get a repair ticket and submit that repair

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