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“Peter possesses a keen sense and insight for turning telecom services and products into customers and dollars. He is passionate about this industry, his work and the people he serves. Visit his site, read his blog and sign up for his newsletter at marketingideaguy.com and you will discover what makes Peter a sought after marketing consultant.”

Cynthia de Lorenzi, CEO, Patriot Computer Group

What Would You Do?
On Rad's Radar
Monday, 09 March 2009 09:57
Let's say you had a Channel Manager who only checked email twice a day: 6 AM or 7 PM. Nothing in-between. You couldn't get much response out of him outside of that. It's affecting your ability to get quotes and answers and time to process orders.

Now let's say that you Google his phone number and find out that he has a second profession. Not just a Channel Manager but a whole second career. Wow!

What would you do?

The picture on the website for his second job clearly identifies him as the channel manager you have met. The contact info on his websites are identical to the ones on his telecom business card.

What would you do?

Read more... [What Would You Do?]
 
When the Agent Contract is Broken
On Rad's Radar
Monday, 09 March 2009 06:55
At the Channel Partners Expo in Vegas last week, I helped man the booth for the newly formed Technology Channel Association, a non-profit agent association that was formed to create a community for best practices, a code of ethics, and solid training of the indirect channel.

Regrettably, the TCA received two separate pleas for help from agents. Both agents were no longer receiving commissions from a carrier.

In one case, the agent was wearing a shirt to advertise the lost commissions. The word I heard was that he had failed to meet quota for a few months. The contract allows for the carrier to discontinue payment for missed quota; almost like you stopped being an agent so we don't have to pay it any more.

I don't know if the agent was warned prior to the checks stopping. Is it a sad state? Absolutely. Is there anything the TCA can do about it? Possibly. We did dialogue with the carrier about the situation and encouraged a resolution.

As a fledgling non-profit with 100 agents, funded at this time only by the dues of our vendors, the TCA is not in a position to take up a dispute like this. This falls under contract law. As far as I can tell, arbitration is not included in my agent agreements, so I don't see how the TCA - or any organization - could help with this kind of dispute.

I realize that agents are hampered by carrier agreements that are heavily weighted in favor of the carrier. (Believe me, I have been on the receiving end of BellSouth not paying me my commissions to the tune of six figures, so I understand the frustration and pain). I also realize that agents that use a master agency don't even get to see the contracts that they are compensated under, which leaves even less room for resolution.  It certainly seems like a good time to change these things. To do that we need the strength of numbers - 100 won't do.

I'm kind of disappointed in the Channel, because the first year of dues was free if you signed up for the TCA at the show. It seemed like a no-brainer to me. But even the two agents with disputes did not join. How does the TCA achieve critical mass if the very agents that want help won't join?

Read more... [When the Agent Contract is Broken]
 
Biz Travel Trends Are Annoying
On Rad's Radar
Monday, 09 March 2009 05:58
USA Today has the latest business travel trends. While it looks like prices are dropping, in fact, it's only the base airfare ticket price that is dropping. With all ancillary fees airlines add, you are likely paying more for your ticket - and according to what I hear at airports, your final ticket price is unknown until you get home and add it all up.

Airlines are cutting schedules which means we are back to bumping on flights (as I saw in Vegas). Also, if you get bumped or miss a flight, see you tomorrow. Not as many flights.

It's all about the airlines at this point. Customers are nothing more than a body to suck revenue off.

Hotels are learning from airlines. USA Today says that they will start eliminating amenities like fruit in the lobby, newspapers, and shampoo. Great. I hate the nickel and dime mentality.

The USA Today also writes, "Meetings are another casualty of the economic downturn. A recent survey conducted by Meeting Planners International and American Express indicated 7% of 2009 meetings had already been canceled, and meeting attendance is expected to be down by 5%."  I'm not sure about that. There are more conferences then ever before on my horizon. Many are smaller and niche but the number is growing. And I haven't seen a decline in attendance either.  Good time to book holidays though!

Read more... [Biz Travel Trends Are Annoying]
 
Airband Says Bye-Bye to Channel
On Rad's Radar
Friday, 06 March 2009 20:42

This was in my email inbox today:

Airband has decided to move in a direction which doesn't require Channel Managers. In this economy, tough decisions have to be made, in an effort to reduce SG&A expenses I will no longer be employed with Airband. Airband has an awesome product, granted it appears Airband is on the "bleeding edge" of the WiMAX space. They are attempting to get the processes in place to make the bleeding edge comment disappear. I am sure you will be contacted and served possibly by Direct Sales. I trust you will give them assistance in learning how we, Agents, conduct business.

Read more... [Airband Says Bye-Bye to Channel]
 
The Future for COMPTEL
On Rad's Radar
Thursday, 05 March 2009 09:28
The CLEC show, COMPTEL, is in Dallas this week. Stupidly, COMPTEL had their show overlap the Channel Partners Expo. Hello! Same exhibitors and people can't be in 2 places at once.  But it's this exact kind of planning that has led to the troubles that the CLEC's are experiencing.

Has COMPTEL ever won a major battle at the FCC? Nope.

Yet COMPTEL is a lobbying organization. And its insulated. Where's the outreach?

Anyway... COMPTEL never pushed their members to cooperate in the marketplace even after the TRRO ruling went against them. By now, CLEC's should primarily buying transport and transit from other CLEC's. There should be a COMPTEL database of lit buildings, of fiber routes, and of central office collocation, so that members can easily propose solutions and wholesale to other CLEC's.

At the fall 2009 show, Verizon, Level3 and XO didn't exhibit. (I didn't attend but this is what I was told). That means that two of your vendors don't care that much about you - Level3 who many buy transit from and VZ who with AT&T and Qwest make up the bulk of the cost of services to COMPTEL.

As Tara Seals writes here, lines are moving to VoIP and cellular. While CLEC's are moving to SIP trunking, the majority have no cellular component. Why hasn't that been a priority for COMPTEL? Did they think that cellular was a fad that would fade?

There isn't much reason for the CLEC's to start screaming SIP because in the majority of cases, SIP Trunking is just a PRI replacement - and while the marketing is about cost savings, there is any cost savings to the CLEC. Net sum is that SIP Trunking means less revenue and lower margin.

The MVNO model has proven itself to a road to failure. Maybe Verizon's Wholesale Partner plan for Mobility will work. (But I wouldn't bet on it).

Landline replacement to cellular has been increasing with the market dip. That will likely continue, especially with T-Mobile's new $50 plan as well as the Sprint Everything Plan at $99. Garrett Smith thinks this will kill VoIP. WIthout fiber and without cellular, CLEC's are stuck as a NxT1 pipe pusher.

Where's the innovation?  CableLabs and AT&T Labs pumped out some good stuff like DOCSIS, cablecard and DSL. Where's the COMPTEL Lab or at least the COMPTEL Think Tank?

Is Integrated T1 it? Now to be replaced with SIP Trunk? Wow! Unified communications didn't come out of the CLEC world either. Re-invent or die.

Read more... [The Future for COMPTEL]
 
Jaduka lands Mr. Mashup
On Rad's Radar
Wednesday, 04 March 2009 11:57
A quick congratulations to Thomas Howe who took the CEO position at Jaduka. Thomas Howe is called Mr. Mashup by Telephony magazine because he not only evangelizes about mash-ups (and API's) but has won a number of contests including the Broadsoft mash-up award last year.

Read more... [Jaduka lands Mr. Mashup]
 
Two Big Problems in DC
On Rad's Radar
Wednesday, 04 March 2009 08:21

Arnold Schwarzenegger was on ABC's Sunday morning news with George. he had the best analogy I have heard:

As a patient, when the oncology team diagnoses you with cancer, you want a unified solution, not a bunch of doctors arguing over the best treatment for you.

This is what we have now: party politics. No one in DC seems to get that it's one country and we fail or succeed together. Disagree if you must but show us an alternative plan.

The other problem is that most people in DC don't know much about economics or business. So they probably shouldn't be telling anyone how to run their business. (Balance a budget and look past your next fundraiser and I might change my mind).

That being said I have been at 3 shows this year so far. It seems that SMB (under 250 employees) is still doing business. And maybe if the media would stop the gloom and doom, the rest of America could unpucker and start doing business again too.

What Got You Here Won't Get You There

Read more... [Two Big Problems in DC]
 
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