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“Peter possesses a keen sense and insight for turning telecom services and products into customers and dollars. He is passionate about this industry, his work and the people he serves. Visit his site, read his blog and sign up for his newsletter at marketingideaguy.com and you will discover what makes Peter a sought after marketing consultant.”

Cynthia de Lorenzi, CEO, Patriot Computer Group

Contract Law and Bad Advertising
On Rad's Radar
Friday, 04 September 2009 11:17
XO-guy.jpgBeing a telecom agent usually means that you will have commission challenges with your vendors (the carriers). 

I have been on the receiving end of a big dent in my pay a couple of times. (Netting sucks). But it is the nature of the beast.

I would like to point out that time and again when agents bring their commission issues to me (because I am a blogger and a founding member of the TCA, a non-profit association for the betterment of the  agent channel), the dispute is a Contract dispute. Your agent agreement is a contract. If you do not follow the contract, you do not get paid. For instance, if there is a quota which you fail to meet, the carrier has the option to stop paying you. Even some Evergreen contracts have out clauses. 

When Carrier A buys Carrier B and you do not sign a new agreement with Carrier A, do you expect them to keep paying you? You probably do, but that's not how it usually works. 

So while I was at the ITEXPO West I saw the disgruntled XO agent wearing his shirt, and all I keep thinking is: Would any carrier work with this guy at this point? And has he tried to settle it?


agents, commissions
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Posted: 2009-09-04 16:17:57

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