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“Peter possesses a keen sense and insight for turning telecom services and products into customers and dollars. He is passionate about this industry, his work and the people he serves. Visit his site, read his blog and sign up for his newsletter at marketingideaguy.com and you will discover what makes Peter a sought after marketing consultant.” Cynthia de Lorenzi, CEO, Patriot Computer Group |
Blogs
| Ethics of the Rolodex |
| On Rad's Radar |
| Thursday, 29 July 2010 13:19 |
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What happens when a channel manager leaves a Master Agent or a Carrier?
Who's Rolodex is it? That database of contact info is a valuable asset. What happens if the channel manager takes that database and all that information with them? Is that stealing? There's been a much talk at agent events about ethics and I have 2 examples where it just seems this should be illegal. One was a channel manager (CM) I had with a CLEC. To be honest, he wasn't that good of a channel manager. He was let go and turned up at another vendor, when he contacted me. I asked him to remove me from his database. Why? His only relationship with me was his short tenure as my CM. So where did that contact info come from? The CLEC. Who owns that data? The CM or the Carrier? The other was a CM for a master agent. He left to work for a carrier. He poached agents that he had relationships with at the master agency. But worse, rumor has it that he also used info about clients and deals to help the agents that followed him to the new carrier. Is it just me or is that slimy? What do you think?
agents, channel partners, clec, ethics
Copyright On Rad's Radar? Comments on this Entry: (tetherow on Aug 2, 2010 1:16 PM) That should be part of the employment contract. Every place I have worked for the past 15 years has had a non-solicit clause for both clients as well as employees for at least 1 year after leaving the company. If the previous employer doesn't value you as a customer enough to have it in the employment contract then I would question my loyalty to that company. (Peter on Aug 2, 2010 1:29 PM) It's not enforceable in every state. And it is expensive to litigate. But I get you, Mr. Tetherow.
Posted: 2010-07-29 18:19:19 |