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“Peter possesses a keen sense and insight for turning telecom services and products into customers and dollars. He is passionate about this industry, his work and the people he serves. Visit his site, read his blog and sign up for his newsletter at marketingideaguy.com and you will discover what makes Peter a sought after marketing consultant.”

Cynthia de Lorenzi, CEO, Patriot Computer Group

T-Mobile Layoffs Called FCC's Fault
On Rad's Radar
Monday, 26 March 2012 06:34

This makes me laugh. AT&T's SEVP for external and legislative affairs, Cicconi, wrote a post for AT&T's Public Policy blog last week that again attacked the FCC. AT&T blames any T-Mobile Layoffs on the FCC.

Really?

It's not the fault of T-Mobile management who have not steered the ship in 2 years?

It's not the fact that once the LOI was signed, the culture at T-Mobile - already at a low - went down the drain and the smart people left in droves? That's the FCC's fault?

It isn't AT&T's fault for lying to the US government for why they wanted to buy T-Mobile?

It wasn't the fault of both corporate cultures that had such poor customer service and shoddy network service that a merger would have been a horrible prospect for any and all customers?

Really?

AT&T mismanaged its network, didn't acquire enough spectrum, and didn't plan ahead. So it's the FCC's fault? The ONE time the FCC (and the DOJ) says No to you, AT&T, (the ONE time) and you whine like the spoiled brat that you are, Cicconi? Grow up.

The monopoly mindset of your company is the biggest threat that your stock faces, right next to that huge pile of debt - $69 Billion - hanging over your head.

Your stock is screwed. But blaming the FCC won't help. Triple play is expensive to deploy and deliver and that pie is flat or declining, just like wireline revenues. Now your savior - wireless - is facing a similar fate: expensive to deploy and flat revenues in a pie that is flat. Meanwhile, VZW is eating your lunch and conspiring with SpectrumCo to really kick your ass. Great planning by the way. I wouldn't let a SVP at AT&T plan my birthday party.

You can always work out a deal to wholesale from CLEAR - or maybe call Charlie at DISH, since he just got FCC approval.

Read more... [T-Mobile Layoffs Called FCC's Fault]
 
Some Tidbits to Go
NSP Strategist
Monday, 26 March 2012 05:14

I'm off to Vegas for Channel Partners then back in Orlando for ISP America on Wed. night. Thursday morning catch me speaking about Sales Compensation and Hiring Sales People at 8:45 till 11.

Here are some tidbits while I'm away.

How to write an RFP (by XO)

Is Social Media Strategy Required or Redundant? Guy Kawasaki says jump in. This article explains why that's bad advice. "The goal is not to be good at social media. The goal is to be good at business."

This makes me laugh: Rapid Rise of SaaS/Cloud Business Use Threatens IT Mission and Roles. So the IT staff either works for the Cloud Provider now, or shifts roles at the business to supporting cloud services instead of running boxes all day. HOWEVER, most software will not be delivered as SAAS.

Another worry about SAAS: what if they lock you out of your data?

Yet another Video Conferencing start-up.

My interview with TDMobility is worth a listen if you are interested in offering cell service without being an MVNO. Listen here.

"Sprint's Complete Collaboration is being unveiled today and is, the company said, a comprehensive hosted and fully managed unified communications (UC) bundle available today for businesses. ... and it is powered by a fully integrated Cisco Hosted Collaboration Solution platform and most current software licensing." [fierce]

How to SELLECOM Hosted PBX

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

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Yet Another Video Conf Start-up
On Rad's Radar
Friday, 23 March 2012 10:01

Garrett Smith from VoIP Supply wrote, "This service isn't all that new or different from the half dozen or so that already exists. There's either going to be a lot of M&A in video communications OR a lot of companies not making it." Garrett was referring to this TechCrunch article, Blue Jeans CEO Looks To Beat His Two-Time Acquirer Cisco With Low-Cost Video Conferencing. Krish Ramakrishnan says, "It's only a $700 million market." Yet he received $23.5 million in funding already. Why?

When you look at what Skype (and of course all the copycats) have done to the international long distance market, you have to wonder how the video conferencing market survives. I say that because it is rare that I ever participate in a video conference. In the last year there have been three video calls - one on Skype and two on G+ Hangout.

The low cost folks like Skype, Google, Vidyo, Apple's Facetime, even Webex is going to dilute that market. As more employees work remotely and mobile, some video chat will increase, but not likely through Cisco, Lifesize, or Avaya gear. More likely through the low-cost consumer services that make it easy for people to use.

In my experience, G+ Hangout was much easier to use than Skype or Webex due to no software download needed. Any gmail account or Gchat account means I can invite you and lets go. How does it get easier than that, Krish?

Read more... [Yet Another Video Conf Start-up]
 
NetWolves Wins Managed Services Deal Worth $1.9M!!!
On Rad's Radar
Friday, 23 March 2012 09:24

NetWolves.jpg

NetWolves announced alst week that they signed a Charter School Management Group for a three-year contract worth $1.9M. This opportunity came from the Channel.

US Telecom Group, a sub-agent of PlanetOne, teamed with NetWolves to design the solution that won the deal. The solution includes an MPLS primary network as well as a backup network consisting of T-1s and cable services; all of the CPE, along with monitoring and management services, are provided by NetWolves.

"Our client chose NetWolves for their ability to offer a truly redundant network along with the ability to manage the complete solution from end to end. US Telecom Group believes Netwolves was the right choice for our client based upon our experience with Netwolves in providing a very high level of support to our clients. They have one of the highest satisfaction levels with our clients, which makes life easier on our company." said Joey Sutton and Greg Howard of US Telecom Group.

"NetWolves' Managed Services Offering gives our agents the ability to get stickier customers," stated Ted Schuman, CEO of PlanetOne Communications. "These types of services are sometimes left on the table and now our agents can maximize the value of their opportunities."

"Opportunities like this are right in our strike zone," said Ryan Kelly, President of Sales at NetWolves. "More and more customers are realizing the benefits of multi carrier solutions and fully managed networks," continued Kelly.

Agents are going upriver and delivering bigger deals to carriers. Multi-site multi-access customers are the hotspot everyone is looking for (and fighting over) right now. It's good to see.

Read more... [NetWolves Wins Managed Services Deal Worth $1.9M!!!]
 
The Scoop on TDMobility
On Rad's Radar
Friday, 23 March 2012 08:09

I spoke with Brian Kosoy, PR manager for Tech Data, and Charles Kriete, the Executive Vice President of TDMobility. Kriete is also the founder of the company that developed some of the key technology (CellManage) in TDMobility. His company was acquired by the joint venture between Tech Data and Brightstar. TDmobility launched recently as a way for VAR's to offer cellular service - handsets, devices, netbooks, tablets, mifi - to their customer base through Tech Data. Giev it a listen.

TDmobility_L1_CLR.jpg

There are 2 sections. TDActivate acts just like an authorized dealer does for cellular products. Pick your device, pick your plan, activate it through the carrier - all through a TDMobility. It is not a true MVNO. It all goes through the carriers - AT&T, T-Mobile and Sprint.

TDCellManage is the MDM or mobile device management platform. It is similar to a TEM model, where you can see the carrier billing, the devices, the contracts. It can be more as a solutions and software pillar to provide applications control on the device, email security, remote security (like wipe), desktop virtualization and anti-virus. RIM, Good and AirWatch software is available. This is the value that the VAR can add over an authorized agent, Best Buy Mobile or Amazon.

It's all about Management - managed servcies, TEM (telecom expense mgmt) or MDM (mobile device mgmt). Get in the game!

Read more... [The Scoop on TDMobility]
 
The Future is More Than Cloudy
NSP Strategist
Wednesday, 21 March 2012 06:44

Internet bandwidth out of telco hotels is ridiculously cheap.

Not just HE at under $2 or Cogent at under $4, but all carriers: CenturyLink, XO, L3.

I reported earlier this week that telco debt was out of control: “The debt in this industry is crazy. AT&T and VZ combined have $105 Billion in debt. The top 5 MSO's have about $100B with Comcast at $40B. Level3 is at $8.5B. WIND has $9B. CenturyLink has $22B. When you are paying 7.75% on those notes, that's big bucks! Zayo already had $682.7 million in long-term debt; now it will have about $2.9 Billion in debt on approximately $900 million in annual revenue.” Sprint has $20B in debt and $34B in revenue.

Yet they continue to erode pricing, which erodes revenue and income.

With pricing declining, how do you re-pay all that debt?"

You could argue that the cost of a 1GE port card has come down, but that card has to sit on bigger hardware than DS3 or T1 cards. And 10GB cards are NOT cheap. Neither is the gear to run those cards. So what is the industry going to do?

According to the 2010 FCC report: “In 2008, the industry reported $297 billion in telecommunications service revenues, a small decrease from 2007’s $299 billion. ... Chart 1 illustrates that overall telecommunications revenues have been relatively constant since 2000. The chart shows how the wireless service share of the industry has grown rapidly while the toll service share of revenues has declined.” ATLANTIC-ACM just reported how international toll has declined. (They are blaming Skype for that.)

In this report, “The U.S. telecommunications sector, which endured a revenue decline in 2009 due to the struggling economy, is on track for steady growth, with spending projected to climb from $985 billion in 2010 revenue to $1.2 trillion in 2014. That's according to a preview of the Telecommunications Industry Association's 2011 Market Review and Forecast, obtained by Tech Daily Dose.”

This is how the 2010 numbers are broken down. [see Plunket Research]

Where’s the growth? Cloud and mobile.

Mobile Broadband Will Drive U.S. Telecom Revenue 2011 to 2016," writes Gary Kim.

“The US telecom market generated $367bn in service revenue in 2010, an increase of 3.1% over 2009. Burgeoning growth in mobile broadband, the relatively inelastic nature of demand for pay-TV and continued growth in fixed broadband will offset the ever-shrinking fixed circuit-switched market. We expect the market to grow at a 3.1% CAGR over 2011-2016, reaching $443bn in 2016. Mobile data will be the largest contributor to growth over the next five years." [from a Pyramid report]

Gary Kim continues with: "U.S. Telecom Industry Revenue Flat Through 2015."

That being said, telcos will need to get costs in line and reduce as much staff as they can. Ultimately, customer service will decline as well.

For telcos without their own cellular network, Cloud will be a huge factor.

CLEC's will be chasing the same ball: Cloud and Multi-Location business, since single site and small business will be too expensive too win. Basically, ILEC's and CLEC's have given up the small business market to cablecos. At which point, cable will be the new monopoly. At that time all partners - agents and wholesale - will suffer, in my opinion. Beware.

Cablecos are also chasing this market with reduced pricing - even giving away access with Hosted PBX service. At some point, the price has to bounce.

There are not too many elements that make delivering a T1 SIP trunk cheaper than delivering a PRI, except the card and switch. Many providers use an SBC (session border controller) to deliver a SIP trunk instead of buring a license on a softswitch. Telcos use a paid-for class 4/5 switch to deliver PRI. The last mile costs the same. The cost of terminating minutes is about the same (and will change significantly with USF Reform). So I wonder where the huge cost savings comes from.

Overall, the US telecommunications industry is looking at a reboot in 2014 or 2015. When Bernstein analyst Craig Moffett downgraded Sprint shares this week, he should have downgraded them all. Approximately $300 Billion in debt with flat revenue. That is not a pretty picture. As noted earlier, cloud has some pretty heavy hardware costs, as well as real data center costs - power, cooling, bandwidth, battery, maintenance - so that cloud money doesn't come cheap.

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance building a channel, improving sales, managing online marketing efforts, and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or http://rad-info.net

Read Full Article
 
Comcast Versus Netflix
On Rad's Radar
Tuesday, 20 March 2012 10:01

IN a Fast Company article, titled "Why Comcast Will Crush Netflix". Comcast will be launching a Netflix killer soon. Why? "The battle to own the "digital home" has been waging for years." The Duopoly does not want to be relegated to being just dumb pipes. The money is in Layer 7. The Duopoly is tired of a static ARPU, while Google, Apple, Amazon, Netflix and others make money over-the-top.

The Duopoly has spent big money on TV distribution - AT&T on U-Verse, VZ on FiOS - and do not want to lose revenue due to cord cutting.

Content providers are already offering shows on their own websites plus online TV sites like Hulu, Amazon, Apple iTunes, Netflix or Epix. This competes with cable TV and DVR.

Hollywood doesn't know what to do. It sided with Blockbuster over Redbox and Netflix on access to titles. "Netflix will lose its rights to carry Starz video content." It's all about the content. Period.

"Cable companies have historically played the tortoise to high-tech innovator hares. They adopt a predictable pattern--they let someone introduce a new service, watch the market grow, and much later step in and take away the opportunity. This is how cable companies beat out TiVo (which introduced the world to the DVR) and Vonage (which convinced Americans to embrace VoIP)."

This is an important lesson for service providers.

It's a good read.

BTW, cablecos are really pushing into Business TV, even allowing the Channel to sell it. That's one way to increase TV revenue. I would guess that DBS (DirecTV and DISH) are losing accounts here. MSO's are even chasing hotel/motel TV business.

Read more... [Comcast Versus Netflix]
 
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