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Losses All The Way Around
On Rad's Radar
Tuesday, 27 July 2010 11:55
What a terrible quarter. 

The FCC is playing around with Broadband - plans, definitions and classifications. The NTIA took the summer off from its task on the broadband stimulus. 

Meanwhile, VZ releases its quarterly numbers as a loss due to pension payments and layoffs. It is planning more layoffs, because it has to cut head count in its wireline business to reflect the declining revenue. The spin was that VZW was counter-balancing any revenue losses, but with wholesale (pre-paid) cellular subs, not direct, contract ones. Less profit. Less ARPU. 

The one thing (I repeat often) is that most of these markets are flat - cellular, TV, consumer broadband, consumer voice, wholesale voice. It's a zero sum, take-away game. That is expensive.

"The race to the bottom makes sense when you consider two other numbers: Despite improved enterprise sales and better FiOS penetration, both global enterprise revenues and mass market revenues were essentially flat. On the global enterprise side, declining wholesale revenues were at fault while on the mass-market side, access lines continue to decline." [source]

The good news is that the Duopoly has gotten into a price war. VZ reports healthy ARPU of $145 per FiOS customer and $81 for others. Because customer acquisition costs are so high - advertising, direct mail, special offers, installations, equipment, discounts, referral fees - the Duopoly has not lowered its MRC. 

I don't know the impact that Satellite TV (DirecTV and DISH) are having because in some cases the TV part of the ILEC bundle is one of these two.

Level3 didn't have a great quarter either. Year-to-year quarterly revenue fell to $908 million from $942 million

I don't know how that isn't expected across the board in telecom. Prices are dropping every where. Qwest is cutting local loop costs in some markets. AT&T is dropping MIS rates. Cogent is giving away ... oh, never mind, they always do that. 

Thnk about it this way: Many business customers are in three year deals. So customers coming out of contract now were signed up in 2007 when pricing was (my best guess) 20% higher. Today, you almost get 10MB of IP for what a T1 cost in 2000. There are markets where 10MB is $800 including loop. 

Meanwhile, we have the SIP trunking situation, whereby every carrier is offering SIP Trunks as a low cost replacement for one or more PRI's. The total telecom spend is shrinking.

Read more... [Losses All The Way Around]
 
6 Reasons You Lose Sales
Marketing Idea Guy
Tuesday, 27 July 2010 10:43
These are the notes from Gitomer’s 5.5 Things Sales Professionals Whine About. If you say you Lost the sale on Price, what you are really saying is that you did not establish your Value. Without Value, it comes down to Price only. Remind yourself What is your USP? If you can’t get an appointment, it’s because you [...]

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ReClassify the FCC
On Rad's Radar
Monday, 26 July 2010 20:08

You have thousands calling for reclassification of broadband service by the FCC. In other words, let's regulate broadband. As if that will help. More government red tape. Regulation didn't get CLEC's to develop a viable model in 14 years, so what will change with more regulation?

Dave Rusin, CEO at AFS, sold his company to Zayo, I think, to spend more time blogging about changes needed to both the FCC and CLEC strategy. (Hey, Dave, can you start with your Rochester pal?)

Rusin has a couple of gems in this post, but the problem is that the government is stuck. The NTIA hasn't gotten past Phase 1 in stimulus apps yet. WTH? Why?

I didn't really think that the Wireline Bureau would have said, "Job Done, Let's Close Up" - but really what do they have left to do? The ILEC's are all but unregulated. The cablecos as well. (Except for required paperwork and reporting to keep the FCC employees busy for 18 months before they can issue a report.) Cellular has little regulation. The FCC is all about spectrum now. The FCC doesn't tackle real issues like Inter-Carrier Compensation or Spoofing CallerID or CPNI actually.  It's all about looking busy. How about saving the taxpayers some money and shut the lights off. That way you can all go get a cushy job in the private sector that you "regulated".

Read more... [ReClassify the FCC]
 
VoIP Bundling Idea
NSP Strategist
Monday, 26 July 2010 20:05
Some ideas for VoIP bundling:"OfficeSuite is Broadview's flagship hosted IP phone solution and provides businesses with everything an organization needs to communicate over the phone and online, typically without any capital investment. It includes a complete "cloud-based" hosted phone system including phones, over 40 calling features, a simple-to-use Web portal to manage the service, and a

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How's VZ Doing?
NSP Strategist
Monday, 26 July 2010 20:01
VZ posted losses this quarter (2Q 2010), mainly due to letting 11,000 workers go and making some payments to pension plans.Most of its cellular adds came from wholesalers like Tracfone and Walmart.FiOS TV market penetration now stands at 2%.(I think that is market-wide penetration.) FiOS-related ARPU increased $3 over the first quarter to $145 per month. OUCH!FiOS Internet penetration (customers

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When You Don't Have the Speed
NSP Strategist
Monday, 26 July 2010 19:08
Qwest made a decision to go FTTN - fiber-to-the-node - similar to ATT's U-Verse FTTN plan. It is certainly cheaper than fiber all the way to the home, especially when the take rate is less than 30%. VZ has halted build out of its FTTH plan.Qwest is adding value. "Knowing that speed can only get you so far, especially as local cable operators expand their voice, video and data offerings, Qwest

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Happiness
Marketing Idea Guy
Monday, 26 July 2010 17:29
Here’s some thoughts on the subject of Happiness. I’m no expert, but I’m a student. Your own Happiness is your Responsibility. Not anyone else’s. If you are Unhappy, it lies within you to fix it. People don’t make you Happy. You are reacting to the stiuation. The only 3 things we can control in life are: Your actions. Your [...]

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