Peter Radizeski is Founder and President of RAD-INFO INC. He is an accomplished blogalyst, speaker, author and consultant. He has helped many service providers with sales training, marketing, channel development and business strategy. He is a trusted source of knowledge about the telecom sector. His honest and direct approach make him a refreshing speaker.

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How to Handle an Outage

We live in a world that is NOT five nines. The SLA is catch me if you can. But outages happen a lot. VZ, ATT, C-Link, Sprint, Rackspace, Amazon, Netflix and so on. What do you do when you have an outage?

Use social media to update your customers – frequently!

Fix it!

Apologize. Intermedia.net had a recent outage and the CEO blogged his apology.

Call your biggest customers!

Aftermath: put a plan in place to try to prevent a future outage (and share it with your customers).

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance improving sales, managing online marketing efforts, channel sales enablement and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or https://rad-info.net
September 4, 2013 , NSP Strategist

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