Peter Radizeski is Founder and President of RAD-INFO INC. He is an accomplished blogalyst, speaker, author and consultant. He has helped many service providers with sales training, marketing, channel development and business strategy. He is a trusted source of knowledge about the telecom sector. His honest and direct approach make him a refreshing speaker.

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If You Don’t Take Care of Your Customer

The stats on customer service in this infographic are eye opening about customer service.

89% of consumers stop doing business with bad customer service.

42% of employees have no idea how to solve a customer’s problem due to broken processes or disconnected systems.

More than half – 55% – of customers would pay MORE for a better customer experience.

We see this in video conferencing, managed IT and other areas, where customers pay for white glove service.

What do I mean by White Glove service? You make the technology invisible to the end user. Not nearly enough service providers can do that – or even focus on that.

Original article on TMC.

Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance improving sales, managing online marketing efforts, channel sales enablement and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or https://rad-info.net
September 6, 2013 , NSP Strategist

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