Some More Studies and Stats

In 3Q 2014, Verizon “global enterprise revenue declined $155 million or 4.4%. Revenue declines in legacy transport services and CPE continue to outweigh growth in newer and more strategic applications which are smaller in scale,” said VZ Comm CFO Fran Shammo.

These “Third quarter 2014 financial results are confirming what CMR has been projecting for the past few years: Telcos are losing precious market share in the US Business Services market. The largest players, AT&T and Verizon, have lost close to 3 percentage points each over the past four years, while Cable companies have gained over 7 percentage points in the $104B US Business Services market.” [CMR has just released its 2014 Business Services Market Share report.]

Furthermore, CMR Research reports that “the Global Telecom Industry reached a record $2.149 Trillion in revenue last year. Once again, wireless revenue growth drove most of the increase, although there were some wireline services, such as broadband and enterprise data services, which contributed to the record.”

VoIP Logic did a survey of Hosted VoIP. These are some highlights:

“67.5% of Service Providers are willing to outsource some or all of their revenue generating technology.”

“Both the selection of telephones and other customer premise equipment (66.8%) and the selection of network type (80.1%) are considered to be very important or crucial to the success of the opportunity. [Note: This is inconsistent with an emerging trend of bring your own device (BYOD) and reliance on the public Internet which indicates that Service Providers might not find BYOD a favorable development.]” It means that the ITSP market has not changed the story. They are still talking about phone service.

This makes sense: “The three most prevalent services sold by Service Providers who work with VoIP technology are Hosted PBX (61%), SIP Trunking (54%) and Data Networking, which includes IP, MPLS and point-to-point circuits (33.9%).” Voice usually rides on a circuit.

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"The three most desirable characteristics when selecting technology for a VoIP service offering are Expected Uptime (33%), Stable and Well Regarded Technology (33%) and Cost (20%). While Uptime and Cost are tangible characteristics that lead to happier customers and better profit margins – and are therefore expected – Well Regarded Technology is aspirational (and, generally, more expensive)." And BSFT didn't help with branding BSFT as the best tech over all others (like Asterisk, Metaswitch, FreePBX, Freeswitch, any other proprietary flavor.)

Allot surveyed 100 CSPs globally. “With the migration of data centers and applications to the cloud, and trends such as user mobility and Bring Your Own Device, Chief Information Officers are looking to their CSP for solutions to increase efficiency and reduce costs.” The survey was an interesting look at what is offered to SMB and Enterprise. BTW, Office365 wins.

Tags: att, broadsoft, byod, cloud communications, numbers, telecommunications, voip, vz
Related tags: service providers, services market, business services, market share, percentage points, services