I like the hope and promise of this article on UCaaS: that there will be consolidation in UCaaS and CX will lead the pack. It is the same message coming out of Skyswitch Vectors this week in Nashville. On Consolidation: Are there too many … [Continue reading]
Who is Cutting Commissions?
“Dialpad is reducing their commission rates on all new services by 2%. Effective April 13, 2023, Dialpad will be reducing their commission payout by two percent on all new customers sold. Existing customers with add-on/upgrade or renewal services … [Continue reading]
Business Models Matter
On a call yesterday, a channel exec said that there are just Partners and how they consume services, not MSP or VAR or Agent. This is precisely the type of thinking that has caused so many problems for vendors. There needs to be alignment between the … [Continue reading]
Acronyms and Other Thoughts
We use awful acronyms to describe products. IoT, UCaaS, CCaaS, SASE, SD-WAN. A few of those are Gartner’s fault. But we don’t effectively brand products. That ends up being the sales problem we have. Our industry pushes product, mainly as … [Continue reading]
UCaaS Tidbits March 2023
The analysts talk about UCaaS HERE. Th Avaya bankruptcy: they all seem to take it at face value and that it will all go according to plan. I think it will go more the way of the Windstream bankruptcy, where the banks that just gave them unsecured … [Continue reading]
