Remember the MCI Agents who didn't like the new deal under the Verizon Business umbrella, who were pushed aside and lost commissions? Did you know that when Verizon did their funky little deal with Fairpoint over the New England region, VZ agents … [Continue reading]
VZ Gets Rid of 13 States
Although it was AT&T's CEO that said We are a Wireless company, it is the actions of Verizon that make you stand up and take note. Today, VZ reached a deal with Frontier - a $8.6B all-stock deal. As Frost & Sullivan analyst Vanessa Alvarez … [Continue reading]
DISH Loses Subs
Echostar owns DISH Network. DISH lost its distro deal with BellSouth which is affecting its subscriber counts. "Dish Network reported a net loss of 94,000 subscribers during the quarter, leaving it with 13.6 million. The service has shed … [Continue reading]
Why HD Voice?
Main reason to go to HD Voice for ITSP's? In the battle with CLEC's and ILEC's, HD Voice could be the differentiators. Between low quality VoIP calls and the wonders of 8.5K on cellular calls, HD calls woul dbe music to my ears. Wideband codec makes … [Continue reading]
Twitter is a Service Platform
Mashable has an article, HOW TO: Use Twitter for Customer Service. It is really a step-by-step guide, but it does mention a couple of tools to use, Monitter and Tweetbeep. I would add TweetDeck to see direct messages and replies in the twitter live … [Continue reading]
