“We are in the business of selling an experience that delights our customers.” - Fergal Byrne from the book, “The Ultimate Question” by Fred Reichheld.Read Full Article … [Continue reading]
Wi-Fi is the 5th Wheel
Remember when Wayport, before ATT bought them , wanted to work with ISP's? I had a few people interested but for the most part, no one really cared. This was almost 2 years ago. Now ATT owns Wayport and over 20,000 hotspots, that it's customers get … [Continue reading]
News on my Desktop
Between my Twitter feed and my Google Reader filled with blogs, here's the highlights of 3 hours of reading tonight.Crisis and Social Media - how to use social media to survive and give customer service when your data center melts down.Are Most of … [Continue reading]
IRS To Tax Personal Cell Phone Usage
In finding creative ways to collect taxes and burden small business with onerous accounting / tracking / paperwork, the IRS wants to tax the personal usage of business cell phones. They already do this on company cars used for personal … [Continue reading]
Cbeyond’s 1Q09
Cbeyond operates in just 12 markets and released its financials for the first quarter of 2009. It now has 44,342 customers by adding 1,879 in 1Q09. ARPU is $755. only $100,000 in net income - down from $1M last year.Revenues for 1Q09 are … [Continue reading]
