NICE just announced a UCaaS offering at $5 per seat. TalkDesk launched a phone in 2021. It was rumored to be $10, like Zoom Phone. What does all this mean for the average UCaaS provider? NICE has decided to get more channel friendly now that they are … [Continue reading]
Do You Have the Right Sales Rep?
During channel manager training, there is emphasis on alignment. When hiring sales reps, managers need to ensure alignment as well. There are different types of sales reps: transactional, whale hunters, farmers, inside, field, BD and SDR. The reason … [Continue reading]
Why Buddy Can’t Sell
I have been thinking about this since I bought the book, Why Johnny Can’t Sell. After spending the last 5 years doing a lot of sales training, sales coaching and managing sales teams for ISPs and MSPs, I have some insights into why sales people … [Continue reading]
Transparency
When you consider the Scansource NewCo uproar, you have to look at the landscape where TSBs are soft on transparency. All of the PE-backed TSBs have bought bases. If they aren’t actively farming those bases directly, then what did they buy the bases … [Continue reading]
Quarterly UCaaS Round-up May 2024
Looking at the latest quarterly results of the publicly traded cloud communications providers. OOMA: Total revenue was $61.7 million, up 9% year-over-year. Subscription and services revenue increased to $58.0 million from $52.6 million in the fourth … [Continue reading]
