Peter Radizeski is Founder and President of RAD-INFO INC. He is an accomplished blogalyst, speaker, author and consultant. He has helped many service providers with sales training, marketing, channel development and business strategy. He is a trusted source of knowledge about the telecom sector. His honest and direct approach make him a refreshing speaker.

Look for his innovative ideas and analysis of current technology on his blogs.

Meet him at one of the many conferences he attends and speaks at.

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On Culture and Acquisitions

Alaska Airlines is buying Virgin America for $4B. “Alaska Air Group has agreed to buy Virgin America for $2.6 billion, the airlines said. Alaska Air (ALK) said it will pay $57 per share, sending Virgin America (VA) stock soaring 40%. Including debt and aircraft leases, the transaction is worth about $4 billion.” [CNN]

Airlines have consolidated more in the last 4 years than telecom has. But both are similar.

“The combined airline will have 1,200 daily departures, 280 aircraft, and hubs in Seattle, San Francisco, Los Angeles, Anchorage, Alaska, and Portland, Oregon.” [CNN] This sounds like telecom. 1200 miles of fiber, 280 CO’s, and POPs in 4 cities. Sounds like every telecom merger too.

It is all about inorganic growth. It is far easier to buy growth than attain it. Don’t these companies ever wonder why that is?

Do airlines know that they are airlines? They SUCK! How many happy customers do they actually have? The seats get smaller and smaller. Legroom is gone. Bathrooms are being ripped out to add more seats. By all accounts, travelers loved Virgin and disliked Alaska. Will the acquiring company’s culture take over – or will the execs at Alaska Air realize that to get the most value from this purchase, it needs to supplant AA with VA. Again, do the execs at Alaska Air know that the company is disliked?

Allegiant, Spirit, Frontier, American, United, Southwest — is there a good airline? Maybe Delta. I feel the same way about telco. Is there a good telco with a culture of service? Sure, some smaller ones (sub $100M) and at least one under $1B in rev.

Mostly these acquisitions are about growth for growth. Synergies really mean that we will do more with less people and that payroll expense will go to either pay down debt or buy back stock to prop it up for the execs parachute. Total bullshit.

When Level3 bought TWT, the execs at L3 had the good foresight to keep key TWT people and systems and try to absorb some of that culture. It was their best integration yet.

Airlines and Telecom. Culture and Acquisitions. Growth and Money. We build more companies that people don’t want to deal with – as customers or employees – unless they have no choice.

____ Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance improving sales, managing online marketing efforts, channel sales enablement and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or https://rad-info.net

This Video Sums It Up

Two things I talk about often: Customer Experience and Telling a Story. This video about Disney does both extremely well.

You can say, “Well, that is Disney” and dismiss it, but take 15 minutes to write down how you could tell a story (video, audio, testimonial, pictures) about your Customer Experience (CX or UX) AND on ways to improve CX for your customers. I’ll wait.

If you need help with this, please call the office at 813-963-5884 to make some magic happen for your business and your customers.

____ Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance improving sales, managing online marketing efforts, channel sales enablement and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or https://rad-info.net

Fantastic Agenda Topics

The NTCA RTIME (Rural) Expo at Disney World in Orlando in February had some great topics!

  • Clouds and Revenue in the Forecast
  • Driving Engagement
  • Disruption Is the New Norm
  • Planning for Municipal Competition and Collaboration
  • The Secret to Thriving Rural Communities
  • Telco Executive Peer-to-Peer Round-tables
  • Marketing Solutions for Metered Bandwidth
  • The Next Generation of Leadership: New Visions & New Views
  • Learn how to initiate and execute the strategic planning process.
  • Cyber-security: Do You Have a Plan to Address Threats and Prevent Liability?
  • Sharing Your Story
  • Tomorrow’s Users on Today’s Networks

NCTA with the NRTC put on the IP show in Vegas next week. (HERE)

____ Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance improving sales, managing online marketing efforts, channel sales enablement and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or https://rad-info.net

Advice from Tom Peters

____ Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance improving sales, managing online marketing efforts, channel sales enablement and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or https://rad-info.net

A Briefing on Telecom Debt

A look at revenue and debt from a select group of carriers in telecom.

____ Peter Radizeski is a telecommunications consultant and analyst with RAD-INFO INC. Service Providers have called on RAD-INFO INC for assistance improving sales, managing online marketing efforts, channel sales enablement and overall company strategy. Contact RAD-INFO INC at 813-963-5884 or https://rad-info.net